Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Fast shipping. Everything's fine.
it shipped very quickly and arrived within a few weeks. it was trackable the whole way. the material is nice and it comes with shorts in it which is comvenient. i am 5'2" and it felt a little short on me but not to where i wouldnt wear it.
Hermosa
Very cute skirt, the color is a little darker than I thought it was going to be but I'm still very satisfied with it, it does come with shorts attached which I thought I wasn't going to like but I actually don't mind them at all, fits very well the skirt doesn't really stretch so if your hips are wider than your waist I would suggest sizing up and double checking the size chart.
Arrived in only 12 days, which is great. The skirt for your price is more than fine, you surprised me and you are my perfect daughter. I recommend the store
very nice thank you!
Arrived a couple days ago, very good for the price and imma buy more from here.
Perfect!!!
love it, perfect fit, had to order 2 sizes bigger than i am tho, came to the Netherlands in 2 weeks or less
Super
My sister is 11yrs (140cm) and XS is good for her. She really loves it.
I thought it was a super pretty skirt that fits Me perfectly and is identical to the photo. I'll buy more skirts from here! I have the order in 13 days.
very good, not see through. exactly like the pictures, would recommend! warning: much shorter than i expected though. very fast shipping, 2 weeks
very cute, the material feels more like polyester rather than cotton tho if that makes sense lol
Beautiful salts, the fabric is very comfortable and arrived super fast.
Very cute. <3 fast shipping too
exactly like pictures was shorter than expected but definitely ordering again!
Spódniczka zgodna z opisem. Ładny kolor i dobre wykonanie.Szybka wysyłka. Nie było kontaktu ze sprzedającym. Polecam.
Es muy linda y de material liviano, las medidas concuerdan y el pedido llegó en perfectas condiciones!
it’s a little bit short but it’s fine, sizing up is recommended
очень красивая юбка, подошла по всем параметрам смотрите таблицу размеров и смело заказывайте не боясь ошибиться с размером
im a US M and bought a L but it was a little big on me nothing a belt couldnt fix :) my waist is 27-28 inch btw
muito linda e curta, nao veio rápido mas também nao demorou muito, saia muito linda, tenho 166cm de altura e 70cm de cintura comprei o maior tamanho que tinha (2xl) e ficou certinho
A saia veio perfeita!!!!! e eu amei o fato de que ela vem com um shortinho
The fabric is not elastic. It doesn't fit the body very much but with a suitable size fits perfectly. My height is 162cm.