Shipping & Delivery

Free shipping

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Lead Time Cosplay Costumes

Most of the Cosplay Costumes are custom-made. Normally a custom/tailor made order will not take any extra production time since most of costumes are hand made from scratch. Like the regular orders, the customer, upon placing a valid order, would be given 3 to 5 days and these customized orders and requested costumes are made by the professional costume designers. The costume designers will start working on orders at once and immediately when the payment is received. Our standard shipping takes 20-25 business days.

Within 24-48 hours after we receive your order, our design team begins the process to prepare and make your order. This allows us to complete your order with quality and meet the turnaround time. A considerable amount of effort, labor, time, and custom selected materials will be invested to complete the process. And due to the nature of Cosplay, it’s difficult to re-list or resell the item you order. That is for this reason that there are No Cancellations after the order is been processed.

Shipping time

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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