Refunds & Returns Policy
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on animeginga.co receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- the item has been used or not in original packaging.
All our products are backed with 45-day money back guarantee. Just send us a message on Contact Us page or contact us at [email protected] and we will refund the purchase price.
All our products are backed with 45-day money back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense (and must have track & trace in order to track the return package).
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
(Custom-made) Cosplay Costumes
Within 24-48 hours after we receive your order, our design team begins the process to prepare and make your order. This allows us to complete your order with quality and meet the turnaround time. A considerable amount of effort, labor, time, and custom selected materials will be invested to complete the process. And due to the nature of Cosplay, it’s difficult to re-list or resell the item you order. That is for this reason that there are No Cancellations after the order is been processed.