Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
bought this for a yumeko cosplay. great wig but bangs are a little bit thin, you need to trim them yourself as well.
The wig is beautiful, but the fringe I found a little hard work and very thin but it can be Noia my cuz N used to with fringe thinner, and came super cute gifts,'m love the necklace Q came toast❤❤
it's very pretty and natural.
Is just a short fingers. Had problems with the delivery, put the wrong address and the store said would change, but sent to the old. Arrived on first day than was estimated, very good!
Am apaixonadaaa❤❤ The wig is very real, has a super beautiful, and the store sent several pampering❤ Thanks only much
I liked it very much, I 'd buy it again.
Looks super, I love the feel and the hair is full so you can’t see through the wigcap
The wig is amazing. Bangs need some trimming but it depends on how big your forehead is. It's easy to brush. there's a lot of hair so it isn't see-through. definitely would buy again.
I loved it, am very passionate. Only Aue cut somewhat fringe, she loose wires but is normal all wig very satisfied with the purchase
May days buy! June days arrive! Korea♡ Bangs trim was the '-' *
To love The wig is very good and came very well packed, only took a bit to get (bought 06/05 and arrived on 15/06). Looks very real hair and I personally thought not thin. The wire is thick and shines almost nothing. I could move the iron it quiet, not burned or anything, but recommend audition before. New buy for sure.
Arrived very quickly in RJ, beautiful and worth the price
Thought but has no teeth so out easily, but worth the cost
Arrived very fast
This wig is so nice. It shipped to Poland in 15 days. Recommended for this price
Very good product, looks real, I recommend
Very beautiful, arrived in good condition, loved!
I love it so so much. I arrived really fast.
Wide mesh, more hair is missing in the Bangs area. Soft fiber, resist moderate heat
EEU MTO loved me follow in TikTok @ moongabi _ ;3
1. delivery was very fast. Live in Brasil and arrived in less than a month, the tracking information were also very accurate and follow all the way. 2. the wig is very good, full and look very real for a synthetic wig. Wires embarrass easy and in my opinion, the Fringe could be a little more full, otherwise all great TA. 3. the store sent a wig cap and a temporary tattoo very fluffy. Very worth it.
Arrived quite quickly in France, the wig is fits well
amazing wig
The wig fits perfectly, no complaints
Everything ok, a lot free gifts.