Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Kocham tą bluze <3 nie jest gruba, ale jest bardzo dobrze wykonana, wewnatrz jest delikatnie ocioplana. Rozmiar L pasuje dobrze (mam 170cm wzrostu) nadruk też jest dobrej jakosci. Nie jest naklejony ale wydrukowany na materiale. Polecam, szybka dostawa :-)
J'écris cette avis en le portant tellement je n'arrive pas à m'en séparé. Très doux de l'intérieur donc très agréable au touché de la peau. Le dessin est identique à la photo et ce n'est pas un effet plastique. Je recommande
Fast delivery, cute hoodie!
Une légère odeur , matière légère , mais très beau, 1m63 pour 45KG le M n’est pas aussi large que je l’espérais , pour un style vraiment oversize je conseille un L , livraison rapide.
Très belle imprimer un poil fin mais très honnête pour le prix livraison super rapide !!!
It arrived earlier than expected,which is great!! Its very lightweight and good material. Definitely one of my favorite orders.
Nice hoodie!
Really nice!
Thanks so much for shipping so fast, it's just like in the picture, A little wide and thin but excellent print. My daughter loved it!
it so cute and soft
Well received, the sweatshirt is very cute I love it.
I liked it a lot. I highly recommend it.
Wonderful recommend arrived in time time loved
It's perfect! I really love the image on it! and it's soooo nice!!! also it arrived way faster than i expected
It's beautiful. 10d10
Good product, it was what I expected, it arrived sooner than expected. Thank you very much
Hoodie is perfect
good!
The fabric is simple but my little brother liked it because he's a JoJo fan, it arrived earlier than mentioned, I recommend it :)
Grand product, arrive fast
You thought it was a normal review but it was me Dio! Good printing and is soft inside i like it so much ^^
Great item, thank you so much! This hoodie is beautiful!
I'm 6"4 with fairly wide shoulders and my hoodie size (UK) is normally a large and this hoodie just meets my belt line. Probably should have got a size up or two but I'm gonna be turning it into a cool crop top hoodie anyway. The material is a bit thin but I actually don't mind as I think it'll make a nice Summer top. Design is fine and for the price I can't really complain :)
Very good thank you good store
kind of a thin material but nice!