Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Beautiful, it needs to be acconciata but is an excellent product
Exceeded expectations!!
Kakyoin mój mąż❤❤❤
After a little hairstyle, I'm a fan of this wig! I recommend! Send fast!
The color is a little clearer than the picture but nothing happens since the wig is same color as the character. She has a lot of hair. It's very comfortable. It comes without styling obviously.
Amazing wig! For the price I definitely say it's worth it I can't wait to style it :)
me llego completamente bien ❤ llego en 5 dias, asi que fue rapido ❤
Llego en poco tiempo, muy buena
Looks pretty much identical to the pictures shown! Fits very nicely and coverage is great, you can’t see the wigs base. Took a little while to arrive but it was definitely worth it!
It took a while to arrive due to the pandemic, but the wait was worthwhile. And the vendor was really nice and open to communication! I love the wig! It needs just a bit of styling, but it’s a great purchase! (IG: @samcrevellari )
Super wig au début les quelque cheveux tombent un peux mais sinon super arriver après 2semaines super !!
Wig beautiful, love its color and hair fiber. Arrived in no time... About 20 days!
yeah
needs a little styling as everyone said but so happy with this purchase !! now I just need to find my earrings :)
Exactly as advertised, needs lots of styling. Is perfect for the cosplay
Great wig, nice colour and almost completely pre-styled. Would reccomend
The wig just came in and I can safely say that it is very accurate and highly recommend buying if wanting to cosplay as Kakyoin!
good wig, perfect for this cosplay, thanks
The package arrived really fast. When I first took it out it was really tangled and fried. Surprisingly very thick. I washed it and did some styling and now it's pretty good. It's great for its price and holds its shape. (I recommend using hair gel to hold down the fried hair and to pull down the bangs for the front.)
Perfect. My son overjoyed.
Everything is perfect!
super pretty and easy to work with. its just too thick but its easy to fix.
Just arrived :) really happy, uploading pic without styling :) will add more later
This wig is great and delivery was very fast!
The color is not so bright. During the transportation, I thought how to put it in order. But at the same time the store recommend.