Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
very satisfied !! normally I take size M (I am 1m70 // 5"8) but I took size L and it is perfect so I strongly advise to take a size higher otherwise it would be too "just". (the leggings are there but just for one leg)
Clothes is beautiful, fit perfectly well!
Arrived on schedule and perfect. The hook
Good costume, the black top & trousers are nice and fit well, the haori/jacket is alright it has some ink staining on the inside (not visible on outside), belt is nice and the way the trousers are tight around the calf is good for wrapping bandages around :)
Its so cool thank you so much <3
I arrive ahead of schedule, and also arrive in very good condition, only the waistband got tight but outside that I liked it a lot
The shipping was very fast, it took only 2 weeks even through easter holidays. The cosplay is really good, comfy and soft! I'm a boy, I'm 1.70 cm tall and I chose an L. I'd recommend taking a size up your actual one. They also sent me a keychain gadget and a mask (I'm from Italy and I truly appreciated that. Very kind) Definitely recommend!
There was a delay in shipping due to the coronavirus, however, the store maintained good communication! The measurements are as described, I ordered "S" and it fit well with 157 cm in height. it's a good cosplay for the price! Thanks! The cosplay includes the uniform pants, I already had the skirt the photo. instagram: @mudaaipoha
Product description and picture Fully satisfied and loving
Super Cosplay! Very comfortable, good material. Nezuko was wonderful choice Owo
Dress is really cute. Nicely finished and consistent with the description. Colors are very vivid and nice. Fast delivery and really good contact with the store. Recommend!!
Great product, loved, loved, stitching, right size, after Add Photos
Everything is fine, only instead of a heating pad (as far as I know) on caviar, put the fabric, a la make them yourself.
Very beautiful and size came right
i’m 168 and i changed my order l to an xl just to be safe and it was a perfect fit, the leg pieces needs a little alteration but other than that everything is good.
I legit thought that it only came with the coat so I was pleasantly surprised when it came as a whole package. Everything fit snug except for the pants but is all g. It only has 3 anklet thingies which is only for 1 leg and the earrings are clip ons ✌
fits really nice, I would definitely purchase from the store again
I Am very happy with clothes recommend too. Arrived in perfect condition. Congratulations to store!!
Very comfortable, the chest opening is very well made and looks excellent
THE Product come in great condition and is great
This cosplay is very nice! It gives ya 2 little hair bows
Cosplay is amazing and arrived very very fast.
I dont have pictures of the full outfit but I am in love with this cosplay and I honestly give it a 10/10 I just wish it came with both sets of the things that go around the ankles :,( other than that I don’t have any complaints!! If you have any questions just dm @worthyimposterr on Instagram !!
Arrived very quickly with some stuff unstitched, But repairables. People of Mexican, if they are not so thin, ask a size above which is on the table❤
I love it so much! Very comfortable and nice