Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Animeginga (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://animeginga.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
The wig is REALLY GOOD, I still haven't stylised it but it's really comfy!
I love it!! It's super easy to style! Perfect for nagito cosplay.
Super Cool and fast
I loved the wig, very beautiful, is perfect pro Nagito, it took a while due to pandemia but is normal, the store was very attentive and answered my. Questions, highly recommend
this wig is definitely worth it. it takes some time and effort to style but is great and the colours are spot on. definitely recommend!!
AMAZING WIG! THANK YOU!
The Nagito wig is super good and easy to style, it's not really soft but that doesn't really matter. I can't give an accurate time frame since it was sent during quarantine but from the tracking, it seemed super quick to New Zealand which is awesome! I love the two-toned colour of the wig though it comes un-styled but super easy to style yourself. I differently recommend this wig for anyone wanting to cosplay Nagito!
Beautiful Wig of Nagito baby XD nan the wig is good and she does not lose her hair so quiet
Everything like in the picture
The wig is absolutely perfect! It is soft and exactly in accordance with the description! If you want to make Nagito komaeda this is the wig you need! The price is very much reasonable for this wig!
Pretty good, wig was thin but it makes it easier to style, I would 100% recommend to buy! Also you can check the cosplay @simple_pluto on Insta!
Amazing wig, keep in mind that it needs a lot of styling :)
ok!
this is an absolutely wonderful wig !!! theres a part sectioned off at the top of the head for the ahoge, which makes it a lot easier to style. it came with a wig cap and the styling held really well :)
Perfect wig!
It's alright, A little short but not a big deal!
Recommend czadowe
Everything is perfect
I really like this wig it's really cool and quite thicc ig:peepee.cos
love the wig! I styled it ofc and I'm really happy with it! it came faster than expected tbh
Nice wig
AMAZING
amei mto
The wig is very good, is soft and very pretty and came with the net to put, is well packed Only took a while to get but the wait worth To see the cosplay end follow me on: @ Konaki. cos
The colors are the right ones and have lots of hair, you have to style.